Shipping & Returns
Every creation is handmade in Montreal, Canada. You can expect that your order will ship 2-4 days after purchasing. We do our best to ship our orders as quickly as possible. We do ship our orders worldwide and offer our customers different shipping options via Canada Post (Xpresspost, tracked packet, Small Packet). Your shipping cost will be calculated during checkout. Please keep in mind that any shipping option using "Small Packet" are NOT trackable. If the order is lost during it's transit using this type of shipping we will not be able to retrieve it and wont be able to offer a replacement or refund.
Shipping to Canada:
- Xpresspost: 1-2 Business days
- Tracked Packet: 4-7 Business days
- Standard Shipping (No tracking): 3-5 Business days
- Pick Up: We offer a free pick up option for residence of Montreal. The location for pick up is on the West Island. You will receive an email with details.
- Xpresspost USA: 2-3 Business days
- Tracked Packet USA: 4-7 Business days
- Small Packet USA Air (No Tracking): 5-8 Business days
- Xpresspost International: 4-7 Business days
- Tracked Packet International: 6-10 Business days
- Small Packet International Air (No Tracking): 4-7 Business days
Once your order is shipped you will receive an email with your tracking number. Any order that is using a no-tracking option such as "Small Packet" will not be able to retrieved if it is lost in transit. We wont be able to offer a replacement or refund in this case. Please keep this in mind when choosing your shipping method.
We love all of our creations and we want you to feel the same! If for any reason you are not happy with your purchases please contact us via email firstname.lastname@example.org. You have 14 days after receiving your purchases to do an exchange or refund. Your items need to be unworn and will need to be sent back in their original packaging.