Customer Service

Returns and Exchanges:

Return Policy

Please Note: Shipping and handling charges are not refundable. To qualify for a return, your Melanie Audrey bracelet must arrive to Melanie Audrey within 30 days of the date you received it. Please allow 10 days of transit time back to our office. In order to process your return, your bracelet must be in it's original packaging. Bracelets returned without the bag will not be processed. 

How To Return

Please send an email to bymelanieaudrey@gmail.com to begin your return process. We will respond to your email as soon as possible.

Refunds & Processing Time

If your return package arrives at Melanie Audrey within the 30 day timeline specified above, your refund will be processed in the original form of payment within 10 business days. You will be sent an email to the email attached to your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Melanie Audrey.

Exchange Policy

To qualify for a size exchange, your Melanie Audrey bracelet must arrive to us within 30 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility. In order to process your exchange, your bracelet must return in it's bag. Melanie Audrey bracelets that are returned without the bag will not be processed for a size exchange.

How To Exchange

Please send an email to bymelanieaudrey@gmail.com to begin your exchange process. We will respond to your email as soon as possible!

Damaged Melanie Audrey bracelets

If your MA bracelet happens to break within 90 days of the date you received it, we would be happy to replace your bracelets. Please email bymelanieaudrey@gmail.com to connect with us to facilitate this request.

Payment Options:

We accept all major credit cards: MasterCard, Visa, American Express and PayPal. We currently do not accept payment by check or money order. For credit card protection purposes, we do not accept phone orders.

Customer Service:

While we have an office in Montreal, the best way to get a hold of us is through email at bymelanieaudrey@gmail.com

Shipping:

Once your order is placed online, we are unable to alter your order. 

All orders will be shipped within 2-3 business days placing your order unless otherwise specified at checkout. Orders are shipped pending availability and credit verification. All domestic shipping destinations usually take 3 - 7 business days to be delivered. Delivery time does not include Saturdays, Sundays or holidays.

If a Melanie Audrey bracelet size is not available or on back order, you will be notified and the item will be shipped as soon as possible.

How much does shipping cost?

We ship all of our packages using Canada Post. Prices for shipping will be determined during checkout. Please note that some shipping options are not trackable. If packages are lost using a non-trackable option we will not be able to retrieve it or reimburse the purchase.

Duty, VAT And Other Fees

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, PayPal, supports. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Melanie Audrey holds no responsibility for fees that are subjected by international authorities.

Risk Of Loss

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Melanie Audrey. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Melanie Audrey delivers these items to the carrier.

Custom Work

Do you do custom bracelets?

We currently do not do any custom work. If you'd like to nominate someone to inspire a bracelet. You can send us a story about them to bymelanieaudrey@gmail.com. If your nomination is chosen we will let you know!